Texas Complaint/Recovery Fund Notice For Texas Consumers
TEXAS MORTGAGE BANKER DISCLOSURE PURSUANT TO THE REQUIREMENTS OF SECTION 157.007 OF THE MORTGAGE BANKER REGISTRATION AND RESIDENTIAL MORTGAGE LOAN ORIGINATOR ACT, CHAPTER 157, TEXAS FINANCE CODE, YOU ARE HEREBY NOTIFIED OF THE FOLLOWING: CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE, SIGN AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE DOWNLOADED AND PRINTED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT http://www.sml.texas.gov/.
You have truly been a pleasure to work with! Everything from the start of the loan to the finishing touches was done with quick and easy access. All emails and phone calls took less than 24hrs to return. I will continue to refer anyone and everyone I know looking to buy your way! It's extremely convent when loans go smoothly and closing happens on time! Thank you for your hard work and your dedication towards our loan. It's all very much appreciated from us! Thank you!!
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I used Adrian's service for a refi before and now for a mortgage. Both times I had complex situations due to self employment that his office handled with ease! I just closed 3.5 weeks after submitting my application without a single hiccup along the way. Truly exceptional work and communication.
Adrian is exceptional - he is a hard worker, reliable, very intelligent, and has a great personality. He always reponded quickly and talked through/explained how/why things were done and my options. He worked hard to get me a low interest rate and a great loan. Working with Adrian is a smart choice -- but definitely ask him if it's possible to NOT work with Rachel once it gets into the paperwork/closing on a home process. His team doesn't even compare to him - especially Rachel. If she works on the loan with you, expect to never be contacted. I had to always call her first to inquire about my loan progress and push her to do her job (little harsh, but true! I wanna warn you). Once I left a message and she never called back. I wouldn't have ever known my loan was going to be delayed by the underwriter unless I had called her until she picked up so we could talk. I had to coordinate with my bank being out of town (2.5hrs away) and she didn't seem to care to keep me updated on when closing was. It's a huge bummer to have Adrian be such a great worker, and his team be so lazy. Hopefully you can work with Adrian and avoid Rachel!
Adrian was excellent to work with! We started our loan in February and hit some bumps with COVID-19 and our original title company. Adrian worked quickly through each issue, found us a new title company in time to make homeownership happen for us. The whole time, he communicated with us clearly and frequently. We are beyond thrilled with his service and I would recommend him to absolutely anyone.
Adrian worked HARD on our loan, and we closed on time in the middle of the COVID-19 shutdowns. He and his team jumped through multiple hoops for us. Amazing work!
Adrian and his team are top notch. They get the ball rolling and stay on top of everything until they get the job done. Very thorough and efficient. They are smart and innovative. Terrific at finding the right solution to improve your situation. Great use of technology and just good people. Will recommend!
We have worked with Adrian and his team to purchase two homes and have never been dissatisfied. The team is fast and effective. They really do make the home buying process a piece of cake!
Adrian & his team walked with us every step of the way!! They kept us very informed, which was very important to us! We had some hiccups (no fault of theres)...but they hung with us ...and we closed this past Friday! 🎉. Highest recommendation!
Adrian did a fantastic job helping us through the loan process, up until we met him..the VA process was a joke..we were very discouraged..he came to the rescue and was able to sort thru everyone elses messes and deliver us to closing..Thanks Adrian!!
Adrian has been wonderful to work with since day one! He helped us when we purchased our first home and again when we refinanced our mortgage. I have sent him countless emails on nights and weekends, fully expecting a response the next business day. He always gets back to me within an hour. I have even emailed him months after closing with questions and he is always willing to help in whatever way possible.
Adrian and his staff went beyond my expectations. Every step of the process was handled with professionalism and on a personally level as it pertained to my refinancing of my home. They took all my concerns and questions and answered them all in a timely manner. There were a few set backs, however, I was very comfortable with how they were all handled. I was always kept in the loop as what step of the process the loan was going through and what to expect next. I had several question throughout the whole process and never once did I feel like I was bothering Adrian and or his staff, he always said call anytime you have a question. I was very satisfied with the end result. Adrian and his staff rock and it was a blessing working with them.